Coronavirus COVID-19 (latest announcement): Our commitment to you

Rescheduling a Delivery

What happens if I can not be there to sign for a delivery?

Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.

  • We will assign a three-hour time block during which your product will be delivered. After 7:00 PM the night before your delivery, we will email you your time block if we have your email address. You can also find your delivery time block by checking our online service by clicking here, or you can call the delivery number on the front of this sales order. (Delivery times for afternoon designated deliveries may not be available until the afternoon of your scheduled delivery.)
  • Our delivery drivers are happy to call you 30-60 minutes in advance of your delivery if that would be helpful to you. Please make sure any information they would need to contact you is provided on the sales order. If our drivers were unable to contact you, please call our Service Center(s) at 800-299-9470 on the day of delivery to get your 3-hour delivery window. We are unable to make time commitments for delivery before our drivers set the three-hour window.
  • Please verify that all your personal information is correct on the sales order. We deliver your product to the address noted as the delivery address on the sales order. Please also verify that all phone numbers listed are correct so that we are able to contact you with information concerning your delivery.
  • Please have the room prepared and ready to receive your new merchandise. For the safety of our delivery associates please be sure to have your walkways and driveways clear and clean.
  • Please plan to meet our delivery associates at the delivery address during the three-hour time block so that you will be able to inspect your merchandise with our delivery associates. If you happen to be away from home when our delivery drivers arrive they will leave a note indicating the time they attempted to deliver your product. They will try again later that day to make your delivery. If we miss you on both attempts, please contact us so we may reschedule your delivery on the next available date. A delivery fee will be charged for the rescheduled delivery.
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