Billing Help

Questions Regarding Pricing & Billing

How do I obtain a copy of the invoice?

Your packing slip is a loose piece of paper with your product description and SKU number on it. It should be inside your package with your product. If you did not receive a packing slip with your order, please submit a copy of your 'order summary' instead of your missing packing slip. To print the order summary, please log into your account and click on the order number.

What are my payment options?

You can pay using credit card, PayPal, wire transfer, AppliancesConnection Financing or cash or checks. For more information Click Here.

When will my account get credited?

It takes us approximately two business days to process a credit back to your credit card account and 7 business days for it to appear on your statement. After issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 7-14 business days. This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchant's bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.

I have a question on my charges.

If for any reason you have any question on charges that appear on your credit card statement please feel free to contact us and will response back to you with 24-48 hours.

Why do I have to pay sales tax? charges sales tax for orders shipped to New York State. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout after adding all the products you wish to purchase. For any other state there is no sales tax applicable. We credit sales tax for government institutions. Just fax us (800-920-4633) a copy of your Resale Certificate or Government tax-exemption form with an address matching that of your order's to 800-299-9470. Please include a copy of your receipt or your order number.

How much is my shipping, handling and insurance?

Depending on the shipping method you choose, shipping cost may vary. It is calculated based on city, state and zip code. APO and P.O. Box also vary. Total shipping, handling and insurance is based on weight, dimensions, and number of items that are placed in the box. Total cost of delivery is calculated after the order is processed.

Products may be shipped by parcel service (e.g., UPS etc.) or by common or freight carrier, dependent on size and weight. White Glove Service, expedited shipping and other shipping options may be available for certain products at an additional charge. Items that are shipped without White Glove Service are curbside delivery.

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