Frequently Asked Questions

Product Related Questions

Are your products brand new?

Unless otherwise specified, all of the products listed on our website are Brand New in the Manufacturers packing and come with a Full Manufacturer's Warranty. Some items are shipped directly from the manufacturer to your door step.

How do I know if an item on your site is in stock?

Check availability listed on the product page of the item you are inquiring about. Depending on its status, you may see: In Stock, Available, Pre-Order, Back-Order or Out of Stock, Special Order. In stock usually ships out within 72 hours of being ordered. Available items are not in stock, however based on the information provided by the manufacturer, it is still available to order. Pre-Order items have not been released by the manufacturer (items that are new to the market). Back ordered items are not available at the current time, but will be back in stock once the manufacturer has released them. Special order items are made to order/customized items.

How can you offer such low prices?

In order to offer you the best prices available, AppliancesConnection buys and stocks items in bulk quantities, allowing us to extend our discount to you, our customer.

How long will these prices stay the same?

Prices vary daily on most products we sell. A lot of factors determine the price you are seeing, including availability, special buy-ins by Appliances Connection and promotional offers from the manufacturer.

I saw the same product you are showing at a different store for a cheaper price, will you match their price?

AppliancesConnection will match or beat any advertised price that is lower than our current price including tax and shipping if the company is an authorized dealer of that product and if the company currently has the product in stock. Exclusions may apply, please refer to our Price Match Policy.

How do I get service on my appliance?

You may open up a ticket from your view order history screen on the order in question. We will assist you in making arrangements to get your item serviced under warranty as quickly as possible.

Where can I find the dimensions of my product?

You can find in depth product information on the product page of the product you are browsing. Click the specifications tab or view the quick specs bar on the left hand bar. Also, you can find in depth information in the Info & Guides tab located on the product page.

Manufacturer rebates disclaimer.

Manufacturer's often offer great deals on their product. Offers are subject to the terms specified by the manufacturer. Visit our rebate information page. Rebates can be downloaded from the rebate tab on the product page or in the cart process. Simply fill them out, follow the instructions and submit them online.

Order related questions

Do you have any coupons or discounts?

AppliancesConnection already has some of the lowest prices available for retail. On top of this, we offer extensive ways to save. Explore our rebate center, visit our coupons page or add more to you cart (some exclusions) and see your savings balloon.

How can I claim my rewards?

If you have unused points you may use them after 30 days of original purchase by simply applying them in your cart in the checkout process.

What services do you provide for disabled customers?

If you are disabled and need help placing an order, our courteous sales staff can assist you in making a decision and processing your order. If you are unable to accept a delivery, Appliances Connection offers White Glove service, so your products will be brought into your home and place in your room of choice. There is, however, an additional fee for White Glove service.

Is it easier to order online or over the phone?

You may place an order over the phone and receive the same discounts as an online order. Whatever you choose to do, know that we enjoy being connected to you. We know that some people enjoy the personally catered service of our professional sales representatives. If you choose to call in, make sure it’s within our normal business hours, which can be found on our Contact Us page.

How do I get the maximum discount on my order?

*Percent discount is a combination of discount from MSRP price, shipping price, mail-in rebate, coupons, package rebate incentives and no sales tax. Maximum discount is not available on all items. Certain exclusions apply. Shipping promotions are not available in all locations. Package rebate excludes certain brands that have manufacturer restrictions for Mininum Advertised Prices (MAP). Sales tax only collected on orders shipping to the state of New York and New Jersey.

Coupons are given depending on how much you are spending. For instance, you may get an extra $10 off on orders over $1000 and $20 off orders over $2000. We also give extra savings on orders with multiple qualifying items. Simply add your items to the cart to see if you qualify. To find out how much your coupon is, click the ? in the promo code box at the bottom of your cart.

How do I get free in-home delivery?

*To get free in-home delivery: Place an order with us, for most of the locations that we ship to, in-home delivery will be provided at no charge to you. No promo code necessary.

The minimum purchase amount for Free Shipping does not include purchases of gift cards or tax.

Offer applies to In-Home delivery to one location and may be subject to additional fees due to size and/or weight, certain items bear a shipping surcharge, and remote area locations.

How do I get extra savings?

Extra savings accumulate depending on how many items you have in your cart before checkout. These savings are offered on most brands we sell. The more you buy, the more you will save.

This is my first time buying a large appliance online, how do I place the order?

Thank you for thinking of us when you decided to purchase a new appliance. Shopping with AppliancesConnection is very simple. We have spent many hours working to make our site easy to navigate and even more easy to purchase your new appliance. If you are new customer you will see on the left hand side of our site we have included a list of descriptive attributes that can be used to navigate our expansive product selection. Here, you will find attributes like color, style, or size. Choose which attribute you need and you will see the list focus on your choice. If you need to narrow your search by brand we also have an intuitive Brand Page search feature. This will target your search by brand. This feature combined with your attribute choices will ensure the utmost ease in finding exactly which one of our products you need. Once your search has been sufficiently narrowed you can then see each product description written by one of our talented product specialists. It is in the product description that you will find the most specific information, usually including final price. Simply add your selected product to your cart, then proceed to your cart to complete the easiest and safest way of shopping on the web. Please keep in mind that due to manufacturer restrictions some items may not display the final prices or rebates. If you have any questions about this or any other aspect of shopping with AppliancesConnection please dont hesitate to call us at: 800-299-9470

What is your return policy?

AppliancesConnection offers a 30 Day Hassle-Free Return Policy from the date of receipt of merchandise. If, for whatever reason, you are not 100% satisfied with your purchase, you may return it to our warehouse for a full refund. Just go through our easy online process under my account, there will be an available action for your order for “Return an Item”. Click this action and select a reason and click submit. Our return policy is available here as well: Return Policy.

How can I modify my order?

You may modify your order as long as it has not reach the shipping process. Options may or may not include: Splitting an order for partial shipment, removing an item from an order or cancelling an order all together. The options can be found when you view an order from your account. You may not see any of these options listed depending if your order already has a shipping status.

Shipping related questions

For the most information on shipping questions, refer to our Shipping Policy.

How can you offer free shipping on most of your products?

In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee may apply.

Do you ship to my area?

We currently ship to the entire United States, including Hawaii and Alaska. Simply enter your zip code in the cart process to see if we ship to your area. We ship to almost every location in the continental Unites States. Some instances may require a ferry to reach you. Your final shipping fee will be calculated once you enter your zip code during the checkout process. Unfortunately, we do not ship to Canada at this time.

What is the difference between each of the shipping methods that you offer?

The most basic service that we offer is Ground Shipping. Ground shipping is a curbside delivery, so the shipping company will bring the item to the curb outside of your house. The next level service that we offer is In-Home Delivery. For in-home delivery, the item is placed directly inside the first entrance to your residence/business. The top level service that we offer is White Glove Delivery. For white glove deliveries, your products will be placed in your room of choice and uncrated.

How fast will you ship my product?

Usually orders go through a 24-48 hour process before being shipped out. Some items are special order and require additional time and labor to process. Check availability of the item listed on the product page.

Who ships my products?

At Appliances Connection, we subcontract to specialized, insured, Less than TruckLoad(LTL) trucking companies to complete the delivery in the quickest and most reliable way.

Can I get faster/expedited shipping?

Expedited shipping is available on most items we sell. In the cart process just check off the box - Add Express Trucking Delivery for $69.99. Expedited shipping pushes your order to the top of the queue. Please note that in order for us to ship these products to you quicker, we may need to use carriers that provide only curbside delivery. Also see next question.

What is quick ship?

Items that are listed as quick ship are currently available in our warehouse or the manufacturer's warehouse, thus cutting down on shipping time to your location. These items generally ship within 48 hours, so you can be confident that when you order, your product(s) will arrive in a timely fashion. If there are any unforeseen delays, we will notify you via email.

Do you have free shipping/ How do i qualify for free shipping?

We offer free nationwide in home delivery on most products we sell. There are some restrictions to this service. For Hawaii and Alaska, there will be a shipping fee as these states are outside of our free delivery radius. Also, there may be some rural areas whose location proves to be difficult to reach. Please enter your zip code in the cart process to see if you qualify.

Do you ship on the weekends?

We ship 24/7. Our delivery companies never sleep so you can rest assured your products are on the move.

Can I receive my delivery over the weekend?

Unfortunately, ultimately the decision is up to the trucking carrier that is selected to delivery your order. Some trucking carriers may be able to deliver on weekends, but you are not guaranteed a weekend delivery, as it is up to their discretion.

Who ships my product?

Depending on your location, one of our many appliance and furniture specialists will deliver the products to you.

How are my products delivered?

All of our shipments are palletized, double-boxed and/or wrapped with a layer of bubbles in order to prevent shipping damages. Depending on the level of service you use at checkout, the delivery company will either bring the products to your door, or will bring the product inside of your home.

Most major appliances are delivered via a trucking company. Smaller items such as countertop microwaves and small Air Conditioners may be sent using UPS, or another small parcel service.

When will I get my tracking number?

Once your order leaves our warehouse, you will be sent an email notification with all of the tracking details including: a clickable link to the trucking company responsible for delivering your product(s), a phone number to the trucking company and an estimated delivery date.

When will I receive my product?

All In-Stock items are available for immediate shipment. Orders can take up to 7-10 business days to reach its final destination. There are some cases where items may not be available for immediate processing and shipment. An order will not ship out until all items in your order become available. In the case where some items are available for shipment, but others are not, you may split the order into multiple shipments. This option is only available if one or more items are not available for immediate shipment.

How do I split an order into multiple shipments?

If you would like immediate shipment of all available items, simply go to your account online and view your orders. Listed under Available Actions you will see two options: Split/Separate Item from Shipment and Remove Item from Shipment. When you click to split an order, a pop up will appear showing the items separated from each other. Scroll to the bottom and click Yes. You may also simply remove an item from shipment by click Remove Item from Shipment in available actions.

Are installation and removal of my old appliance included with my delivery service?

No, installation and removal are optional services that can be added at the time of checkout or at any time before your scheduled delivery by calling our customer service department. Please note that this service is not available in all areas. The price is listed in the item page or cart page, when you enter your zip code. If it is not listed on the item page, this service is not available based on your zip code.

What happens in the event that my product arrives damaged?

If a product arrives to your location and it is damaged, you do not have anything to worry about. AppliancesConnection has a great relationship with all manufacturers and will work directly with them to get your product repaired by a factory authorized technician at no cost to you. You can rest assured, that with both the AppliancesConnection 30 Day Satisfaction Guaranteed Return Policy and the Manufacturer's Full Parts and Labor Warranty, you will never be stuck with a lemon.

It is the responsibility of the customer to fully inspect all products before signing for the delivery. In the rare case where an item or items have been damaged on route to your location, simply note the damages on the Bill of Lading and refuse the shipment. We will either ship out a replacement item(when available) or refund your order. Or you can call us for immediate support.

Where are you located?

We are located in Brooklyn, NY, our warehouse is in New Jersey. View our contact page Our state of the art showroom is located at 1870 Bath Avenue in Brooklyn NY. Come visit us!

Need a shipment at a later date?

Currently you may leave a comment during the checkout process to choose a later date for delivery. We may not be able to guarantee your chosen date, but we will work with you at your convenience.

Billing questions

For the most information on billing questions, refer to our Billing F.A.Q..

What payment methods do you accept?

We accept most forms of payments including all major credit cards, PayPal Credit, Paypal, Checks, Money Order, Wire Transfers, BrandSource Financing, Bread Financing and Purchase Orders.

Do you offer financing?

We do offer financing through PayPal Credit, BrandSource Financing, and Bread Financing.

When will I be charged? When will my card be charged for my order? When will my payment be taken?

Your credit card will be charged once your order ships out. Please note that sometimes your tracking number is not yet available when an order is shipped, but you will receive it within 24-48 hours from the date of shipping. Special order items are charged as soon as the order is placed with the manufacturer and is non-cancellable at that point.

Do you charge sales tax?

We only charge NY and NJ state tax if you are shipping to a NY or NJ address respectively.

My item is back ordered but my credit card was charged.

As per our policy, your card is charged once any item in your order ships. In the event that the product does not become available, you will be credited in full for the price of the backordered item.

Do you have a price match guarantee?

AppliancesConnection.com will match any written price of an Authorized Dealer for a product if the dealer has the item in stock. You will need to send us a written quote or advertisement to qualify. Price quote must show total after taxes and shipping to qualify. Unauthorized dealer prices are not valid for Price Match Guarantee. Price Matching is not available for orders that have already been shipped.

Further Questions

If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can e-mail us at info@AppliancesConnection.com, or call our Customer Service department at 800-299-9470. Additionally, you can mail us at the below address.

AppliancesConnection.com
1870 Bath Ave.
Brooklyn, NY 11214

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