Bosch Benchmark HBLP752UC

I have owned this appliance for approximately 2 yrs now and I am unhappy with it. [This review was collected as part of a promotion.]

Written by a customer while visiting

I have two pieces of feedback on the microwave/convection oven (not the big oven component), installed in December, 2016. 1) Much to our (negative) surprise, there is no preprogrammed microwave setting to freshen up fresh baked goods -- slices of bread, or rolls, or muffins. When we were shopping for a new microwave, it never occurred to us that there wouldn't be such a setting, so we didn't check for it. This is a very basic function, provided by the 18 year old appliance which this one replaced. What a disappointment! 2) We have had a great deal of difficulty using the Sensor Cook feature. Specifically, the problem is with the setting for fresh vegetables. The problem is that our veggies are coming out VERY overcooked. They are consistently too "crispy" to eat. We already had a Service call, on January 19th, since I was sure that there was a calibration problem. But, no. The serviceman explained to us that the minimum weight for this category of food is 8 ounces. That represents too much food for two people! Seriously, half a pound of vegetables for two people? The nice thing about the single microwave/convection oven is that it should be easy to prepare small quantities of food. This limitation is not consistent with the way it is likely to be used. Overall, we are happy with the appliance, but your goal should be to delight your customers. We are not delighted.

Written by a customer while visiting

I have two pieces of feedback on the microwave/convection oven (not the big oven component), installed in December, 2016. 1) Much to our (negative) surprise, there is no preprogrammed microwave setting to freshen up fresh baked goods -- slices of bread, or rolls, or muffins. When we were shopping for a new microwave, it never occurred to us that there wouldn't be such a setting, so we didn't check for it. This is a very basic function, provided by the 18 year old appliance which this one replaced. What a disappointment! 2) We have had a great deal of difficulty using the Sensor Cook feature. Specifically, the problem is with the setting for fresh vegetables. The problem is that our veggies are coming out VERY overcooked. They are consistently too "crispy" to eat. We already had a Service call, on January 19th, since I was sure that there was a calibration problem. But, no. The serviceman explained to us that the minimum weight for this category of food is 8 ounces. That represents too much food for two people! Seriously, half a pound of vegetables for two people? The nice thing about the single microwave/convection oven is that it should be easy to prepare small quantities of food. This limitation is not consistent with the way it is likely to be used. Overall, we are happy with the appliance, but your goal should be to delight your customers. We are not delighted.

Written by a customer while visiting