Appliances Connection is proud to announce that we have been recognized by Newsweek as being amongst the highest rated online shops in the United States. Pairing with respected global data-research firm Statista, Newsweek has shortlisted Appliances Connection for their coveted best of Household Appliances category. For over 20 years, Appliances Connection has worked diligently to provide top-tier appliance brands, speedy deliveries and expert installation services for the loyal customers who have laid the foundation for our exponential growth. Driven by an unyielding commitment to ever improving the services we offer our customers, we have become a one-stop shop for creating the kitchen of your dreams from blueprints all the way to completion. Here are the seven dimensions upon which our selection was determined:
- Trust and Security
- Structure and Usability
- Purchase and Delivery
- Service and Communication
- Technical Details
- Likelihood of Purchase
Trust and Security
This category focuses on inspiring confidence about whether it is possible for customers to see evidence or references to security. When processing payment methods and other private information, it is crucial these remain secure to prevent fraudulent activity which negatively impacts our customers’ experience and our reputation. As such, Appliances Connection’s developer team keeps our website up-to-date on all pertinent encryption methods to make sure your data is safe and only used for payment processing as well as other services relevant to your purchase.
Structure and Usability
This category focuses on how functional and user-friendly Appliances Connection’s website structure is for our customers. Appliances Connection’s marketing and web developer teams collaborate to ensure our website is aesthetically pleasing, easily navigable and customizes searches to suit every customer’s particular needs. This enables a quick and efficient search experience, ensuring customers rate us highly and return to us for their future purchases.
This category focuses on the online shop’s overview of the payment methods it offers. Appliances Connection accepts most forms of payment to accommodate our wide array of consumers. These include all major credit cards, PayPal Credit, Paypal, checks, money orders, wire transfers, BrandSource Financing, Bread Financing and purchase orders.
Purchase and Delivery
This category focuses on shipping costs, returns and the overall purchasing process. Appliances Connection is proud to offer free shipping on most orders over $99 to locations within the continental United States, with next-day delivery available throughout the tri-state area. Along with installation services, we offer removal services for your old appliances so the entire replacement can be conducted in one visit. If, for any reason, you are not 100% satisfied with your purchase, you can return it to our warehouse for a full refund with our 30 Day Return Policy that starts on the day you receive your merchandise.
Service and Communication
This category focuses on social network usage, website optimization for portable devices, and how employees of the online shop can be contacted. Firstly, Appliances Connection has a presence on many major social media platforms such as Facebook, Twitter and Youtube. Secondly, we have a team of dedicated develops working tirelessly to optimize our website for as many platforms and devices as possible. Finally, we have a sizeable customer care team available Monday to Friday as well Sunday to readily answer all inquiries regarding product information, customer support, billing and more.
This category focuses on median load time of the online shop’s homepage and how many visitors leave after landing on it. Appliances Connection’s homepage has a substantially lower bounce rate than the average for our industry, meaning we retain visitors for much longer than many of our competitors. On top of that, based on Lighthouse Performance score (Google's preferred website speed score), our website scores three times higher than Newsweek’s top-rated household appliance brand for both desktop and mobile website versions.
Likelihood of Purchase
This category focuses on customers’ likelihood of purchase and their subsequent happiness with their purchase/purchase history. Along with customer ratings and feedback available on our item listings, Appliances Connection has been reviewed by multiple external companies such as Houzz and Reseller Ratings. Our company is consistently rated highly across these metrics, reflecting the superior satisfaction of the customers we serve every day.