24 Hour Red Tag Sale

Ticket System

Ticket Status: Answered
Subject: Other
Order #: 742328
Summary: order not listed in rewards program and credits not issued in that program
Customer (April 29, 2013, 8:43 PM):
I received all three of these items and they are paid in full but I did not receive credit in the rewards program for them. I did sign up for this program approx. 1 month before I placed the above order. I originally had ordered other items that were delayed so I canceled and ordered above please review
AppliancesConnection (April 30, 2013, 10:40 AM): [ANSWERED]
Hello Theresa Pollaro,

Thank you for contacting AppliancesConnection.com Support Team.

As you aware, you have 2280 Pending Points. The points will be approved within 30 days from the date the order has been delivered.

Please contact us if there is any way we can further assist you.

Thank you,
Customer Service
Customer (May 26, 2013, 7:07 PM):
I still have not received the points for the 3 items I purchased and also received an email stating that if I wrote a review for each item that I would receive 1000 points for each. I used the links supplied and when I checked the activity in my rewards section it is showing 500 points pending for each. This is not what I was emailed. Also I supplied a friend`s name and email way back and never received the 100 points for that. Seems this program is not registering the points accurately. Please review and advice of updated status. Thank you
Theresa Pollaro

Write a Review and get 1000 Rewards Points
Customer (May 26, 2013, 7:34 PM):
Write a Review and get 1000 Rewards Points
Writing 1 review on your purchased item will get you 1000 points equivalent to 10 dollars. This Points will get you reduced prices

this is a copy of the email I was sent and then below it there was 3 links 1 for each item
AppliancesConnection (May 27, 2013, 2:26 PM): [ANSWERED]
Hello Theresa Pollaro,

Thank You for contacting AppliancesConnection.com customer support.

Rewards points are available 30 days after delivery of the unit.

We welcome any and all reviews.

Please, take a moment to submit a review for the service you have received so far.

Thank you,
Customer Service
Customer (May 31, 2013, 2:29 PM):
Every time I email about this issue I am told the same thing and 30 days later the points are still not there so I really do not have anything good to review about the service I received so far
AppliancesConnection (May 31, 2013, 3:01 PM): [ANSWERED]
Hello Theresa Pollaro,

Thank You for contacting AppliancesConnection.com customer support.

We have reviewed your account and escalated it to the corporate sector of our company.
March 9, 2013 Purchase Active 1450 Points
Description: ORDERID:735661,Price:1448.24,Points:1450
-- THIS ORDER WAS CANCELLED ON 04/03/13 AT 5:05:19 pm
-- Our system did not remove the points on this order - 1450 - from your rewards account.

April 24, 2013 Purchase Active -1450 Points
Description: ORDERID:685661 Order is cancelled
-- the points were not removed from the system but were indeed used on order #1137986

The only pending points you have are the 500 points for submitting a review.
We will release these points to you once we confirm the review.
Please provide us with the username used for the review

Thank you,
Customer Service
Customer (July 7, 2014, 6:54 PM):
I have been emailing your company about these reward points for over a year & just now went back to review some of your replies, I must have missed this one because your response is completely incorrect. I never used any points and I do not have an order with that number on it. I still have not received points for the 3 big items I did receive well over a year ago or for the reviews on each item that I wrote and never received. The points you are looking at were for the very first order I submitted & items were taking longer then expected to come in so I canceled out that order & re ordered the 3 items that I did receive. Honestly if this problem cannot be resolved & I do not receive the points that I am entitled to then I should go elsewhere where they can solve simple inquiries & please do not tell me about the 30 day waiting period, this is well over that & please do not tell me it is going to another office because that didn`t help either. If you review the 1st response you sent me it says that there were 2280 points pending which I never received or used. I only placed 2 orders, 1 canceled 1 received. Also I wrote 3 reviews one on each item & received no promised points for that either, I also referred 2 of my friends and never received anything for that
Customer (July 7, 2014, 7:15 PM):
the following is a copy of email your company sent me about points for reviews, I am not sure what I used for a username, theresapollaro2011@live.com or TPNJ

Program Overview | Sign In

Your Total Points: 200

You`ve Earned 1000 Points*
For Writing a Review!
Recent review
Overall Rating: 5
Ease of Use: Meet Expectations: Bang for Your Buck:

DLGX5171W 7.3 cu. ft. Ultra-Large Capacity Gas SteamDryer With Dual LED Display, LoDecibel Quiet Operation, Damp Dry Beep, FlowSense Duct Clogging Indicator, End of Cycle Beeper & In White
``This machine not only looks great it sounds & performs better then any of the previous machines I was interested in. I would purchase this over and over again``

Also I reviewed my invoice for the items I did receive & the discount I received was for a coupon code I received from an online discount site I am a member of.
AppliancesConnection (July 15, 2014, 6:18 PM):
Hello Theresa Pollaro,

Did you want to order something else ?

Thank you,
Customer Service
Customer (July 16, 2014, 9:04 PM):
my issue is that I never received the points that I am entitled to for purchasing the dishwasher, washer & dryer, or the points that I was promised when writing a review for each. I was told I would receive 2280 points for items & 1000 points for reviews as you can see above I never received either. as you can see I received 1450 points for an order that was canceled and the points were removed. I never used any points on any order I placed as stated in the reply I received above the discount on that order was from a coupon code not points from this program. If you cannot understand what I am writing please give me a phone call so I can explain in plain english. It is hard to believe that I am still writing emails about this for over a year and it is still not resolved. My phone is 973-272-7806 afternoons are better for me.
Theresa Pollaro
AppliancesConnection (July 17, 2014, 6:39 PM): [ANSWERED]
Hello Theresa Pollaro,

Please call 800 299 9470 x 2079

Thank you,
Customer Service
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This communication is confidential, intended only for the named recipient(s) for this order and may contain trade secrets or other information that is exempt from disclosure under applicable law. Any use, dissemination, distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. If you have received this communication in error, please immediately notify us by calling 800-299-9470. Thank you!

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