Holiday Week Blowout Sale 65% Off Kitchen and Laundry Packages No Interest Financing up to 18 Months

Ticket System

Ticket Status: Open

Subject: Comments >> Your Feedback Is Important To Us
Order #: 1102101
Summary: Your Feedback Is Important To Us
AppliancesConnection (Candace) (December 28, 2016, 6:00 PM):
Hello Kamrava Santiestevan,

We hope your questions were answered during your recent contact with Customer Support.

If there is anything else with which we can further assist you, please let us know by replying to this message.

Thank you,
Customer Service
AppliancesConnection (Calvin) (December 30, 2016, 11:08 AM):
Hello Kamrava Santiestevan,

Thank you for contacting AppliancesConnection.com Support Team. It was a great pleasure speaking to you today. As per our conversation please do reply back with the Model and serial number off the Unit and a brief Description on what the Unit is doing. If you have any further questions or concerns please feel free to respond to the ticket. Once again we do appreciate your business.

Thank you,
Customer Service
AppliancesConnection (Victoria) (December 30, 2016, 11:19 AM): [ANSWERED]
Hello Kamrava Santiestevan,

Thank you so much for speaking with me Today. I have contacted the Manufacture requesting Service for you. Please allow 1-3 business days for a Technician to contact you. If you have any questions please contact me back @ 800-299-9470 Ext 4987

Thank you,
Customer Service

You viewed this message on 12/30/2016 9:32 PM
AppliancesConnection (Alexis) (January 5, 2017, 11:20 AM): [ANSWERED]
Hello Kamrava Santiestevan,

Per our conversation the manufacturer seems to have dropped the ball a little bit with scheduling the services for your oven. We have been informed that a certified technician will be in touch within 1-2 business days. WE are trying to get this expedited for you in a timely fashion. Please be advised that we are working for you to get this issue resolved

Thank you,
Customer Service
AppliancesConnection (Alexis) (January 5, 2017, 11:32 AM): [ANSWERED]
Hello Kamrava Santiestevan,

Please be informed that if you dispute the charges the money will be held for 180 day as there will be an open case open with the company and your credit card company. The technician will come out to you and inspect the unit and if it is deemed unrepairable we will replace the unit at no charge to you .

Thank you,
Customer Service

You viewed this message on 01/05/2017 10:05 PM
You (January 9, 2017, 11:29 AM):
To whom it may concern,
Please note that speaking to Olga this morning, it does not seem that you can see whom we contacted and when regarding the problem with our oven!!!!!!
Therefore, I am listing the list of calls with dates and people we contacted:
December 28, 2016 Candace
December 30, 2016 Victoria
January 5, 2017 Alexis
January 9, 2017 Olga
Each agent promised us that someone from the manufacturer will contact us in 24-48 hours and we are still waiting for this call!

We appreciate your attention in this matter!!!!!

Kamrava
AppliancesConnection (Olga) (January 9, 2017, 6:00 PM): [ANSWERED]
Hello Kamrava Santiestevan,

We hope your questions were answered during your recent contact with Customer Support.

If there is anything else with which we can further assist you, please let us know by replying to this message.

Thank you,
Customer Service

You viewed this message on 01/09/2017 10:13 PM
You (January 9, 2017, 10:18 PM):
What do you mean? No one has contacted me; my question has not been answered ,and my problem is not resolved! This generic email in response to my email is very insulting!
AppliancesConnection (Olga) (January 10, 2017, 10:46 AM):
Hello Kamrava Santiestevan,

I spoke with Brown stove and they advised me they will contact you yesterday regarding the issue, They have order parts needed for the repair and they will contact you once those parts are received.

Thank you,
Customer Service

You viewed this message on 01/10/2017 2:40 PM
AppliancesConnection (January 14, 2017, 8:16 AM):
Hello Kamrava Santiestevan,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service
AppliancesConnection (Alexis) (January 16, 2017, 10:05 AM):
Hello Kamrava Santiestevan,

Please advise us via this ticket once they contact you

Thank you,
Customer Service

You viewed this message on 01/19/2017 2:16 AM
You (January 19, 2017, 2:18 AM):
NOBODY HAS CONTACTED US. THIS IS THE MOST HORRIBLE PURCHASE EXPERIENCE WE HAVE HAD IN OUR LIFETIME.WE DO NOT WANT YOUR OVEN AND YOUR TERRIBLE SERVICE.
AppliancesConnection (Alexis) (January 20, 2017, 10:09 AM): [ANSWERED]
Hello Kamrava Santiestevan,

We do apologize for this inconvenience. we have contacted the service company and are awaiting a call back from their management on this status. Please be advised that we are doing everything in our power to remedy this situation.

Thank you,
Customer Service

You viewed this message on 01/21/2017 11:36 AM
You (January 21, 2017, 11:40 AM):
well considering the amount of time you have been contacting them and you have received no call back shows the credibility of your company and this service company. Obviously whatever you have in your power is really none.please review the calls and see how long it has passed since our initial call!!!!!!!!!!!!!!!!!! We have received many empty promises of 24-48 hours from your company!!!!!!!!!!!!!!!
AppliancesConnection (Olga) (January 23, 2017, 2:39 PM):
Hello Kamrava Santiestevan,

What is the best phone number to reach you because the manufacture has advised me they have contacted you several times. Please advise.

Thank you,
Customer Service

You viewed this message on 01/23/2017 11:48 PM
You (January 24, 2017, 12:01 AM):
The manufacturing company called me at (818-216-6014) on jan tenth to tell me that they have shipped the parts to West Coast Chief Repair and When this repair place receive the parts, they will contact us. Since 13 days ago, we have not been contacted by neither West Coast Repair or Brown Stove manufacturing company. Please advise them that I have the same number and am waiting for a phone call from them and I do not have any missed call from any company!!!!!!!! What numbers should we expect to receive a call from!!!!
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