Marin

Ticket System

Ticket Status: Answered

Subject: Shipping & Returns >> Defective Item
Order #: 1035075
Summary: Order #: 2529347
AppliancesConnection (Wellington) (June 2, 2016, 6:12 PM):
Hello Dalia Malouf,

Thank you for contacting AppliancesConnection.com Support Team. It was a great pleasure speaking to you today. As per our conversation please do reply back with the Model and serial number off the Unit and a brief Description on what the Unit is doing. If you have any further questions or concerns please feel free to respond to the ticket. Once again we do appreciate your business.

Thank you,
Customer Service

You viewed this message on 06/02/2016 10:33 PM
You (June 2, 2016, 10:43 PM):
Hello

This garbage disposal was purchase over one month ago. Today, I had my plumber install it and it was defective. The disposal would latch on to the base. He tried for 2 hours and we decided to go to Home Depot and purchased another one and it was installed in less than 3 minutes. The picture shows how both parts do not line up to close properly. I am very upset because I still had to pay my plumber for a defective part. I am requested a full credit for my purchase and I will not pay for shipping. The model and serial number are as follows:

Waste king legend 3300. Serial number 1K5-10030-59
AppliancesConnection (Wellington) (June 5, 2016, 12:12 PM):
Hello Dalia Malouf,

Thank you for your prompt reply. We have contacted the manufacturer of this product to request a return merchandise authorization, we will keep you posted

Thank you,
Customer Service

You viewed this message on 06/05/2016 12:54 PM
AppliancesConnection (June 9, 2016, 8:08 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 06/09/2016 10:04 AM
AppliancesConnection (June 13, 2016, 8:09 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 06/13/2016 9:23 AM
AppliancesConnection (June 16, 2016, 8:08 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 06/16/2016 9:31 AM
AppliancesConnection (June 20, 2016, 8:08 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 06/20/2016 11:11 AM
AppliancesConnection (June 23, 2016, 8:08 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 06/23/2016 1:32 PM
AppliancesConnection (June 26, 2016, 8:08 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 06/26/2016 10:06 AM
AppliancesConnection (June 29, 2016, 8:08 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 06/29/2016 12:05 PM
AppliancesConnection (July 2, 2016, 8:07 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 07/02/2016 12:49 PM
AppliancesConnection (July 6, 2016, 8:07 AM):
Hello Dalia Malouf,

Just to let you know that we have not forgotten about your pending ticket. Once we have more information, we will update the ticket and you will be notified immediately.

Thank You,
Customer Service

You viewed this message on 07/06/2016 9:49 AM
AppliancesConnection (Candace) (July 7, 2016, 12:01 PM):
Hello Dalia Malouf,

AS per your conversation please have the dispute removed and return the unit back to us we will have a full refund processed back to you once the its is received.

Thank you,
Customer Service

You viewed this message on 07/07/2016 12:06 PM
You (July 7, 2016, 1:38 PM):
Hello customer service,

After speaking to Calvin today, and based on our good faith, we returned the defective item back today referencing the RMA# 56129 on the box via UPS ground (tracking number 1Z1F509V0358117982) for a full refund. I also spoke with American Express and lifted the dispute with them per Calvin. I am requesting a full refund for the item and asking for the shipping charges in the amount of $27.89. We have purchased many items from Appliance Connection and will continue to do so. This is the first time an item was defective, but unfortunately we cannot assess the damage or defect until the item is to be installed. Please close out this ticket and send me confirmation.

Thank you,
Dalia Malouf
AppliancesConnection (Candace) (July 7, 2016, 5:00 PM): [ANSWERED]
Hello Dalia Malouf,

Once the item is received into the warehouse the refund will be processed

Confirmation number 2664653

Please allow 3-5 business days for the credit to be processed and applied back to the original form of payment

Thank you,
Customer Service

You viewed this message on 07/07/2016 5:17 PM
You (July 15, 2016, 9:33 PM):
Hello customer service:

I received notification from UPS that the item I returned was received by Montero on July 13, 2016@10:52 a.m. Please confirm.
AppliancesConnection (Wellington) (July 17, 2016, 5:53 PM): [ANSWERED]
Hello Dalia Malouf,

It should be correct, they just have to do a quick inspection, and then the refund will be processed, thank you for your time.

Thank you,
Customer Service

You viewed this message on 07/17/2016 5:56 PM
You (July 29, 2016, 2:43 PM):
Hello. Please update me in the status of my refund. To date I have not received any confirmation.
AppliancesConnection (Candace) (July 29, 2016, 3:34 PM): [ANSWERED]
Hello Dalia Malouf,

The refund is being processed

Confirmation number 2664653

Please allow 3-5 business days for the credit to be processed and applied back to the original form of payment

Thank you,
Customer Service

You viewed this message on 07/29/2016 4:31 PM
You (August 24, 2016, 6:13 PM):
To date I still have not received a refund on the above confirmation. Please advise what is the status. I would like a response from Calvin or a manager. I sent back the item per his instruction and cancelled my claim with my credit card per his instruction.
AppliancesConnection (Candace) (August 24, 2016, 6:44 PM): [ANSWERED]
Hello Dalia Malouf,

we will check on the status for you

Thank you,
Customer Service
AppliancesConnection (Wellington) (August 24, 2016, 7:28 PM):
Hello Dalia Malouf,

Please sign attached form to confirm that the claim has been lifted, this will serve for our documentation purposes.

Thank you,
Customer Service

You viewed this message on 08/24/2016 7:55 PM
You (August 24, 2016, 8:00 PM):
What is the proposed resolution???? The form indicates I am in agreement with your resolution. Please advise.
AppliancesConnection (Wellington) (August 24, 2016, 8:46 PM):
Hello Dalia Malouf,

The proposed resolution is the refund as agreed upon lifting the dispute.

Thank you,
Customer Service

You viewed this message on 08/24/2016 8:53 PM
You (August 25, 2016, 2:21 PM):
Hello Wellington:

Per your request, attached is the form letter of acceptance. I listed all of your company reference codes because I didn't know which one was the Case number. Please confirm receipt

Thank you,

Dalia
AppliancesConnection (Wellington) (August 26, 2016, 9:46 PM): [ANSWERED]
Hello Dalia Malouf,

Thank you for your assistance in this matter. We just need to confirm that the dispute has been lifted. Thank you for your time and patience.

Thank you,
Customer Service

You viewed this message on 08/26/2016 10:03 PM
Reply:
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This communication is confidential, intended only for the named recipient(s) for this order and may contain trade secrets or other information that is exempt from disclosure under applicable law. Any use, dissemination, distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. If you have received this communication in error, please immediately notify us by calling 800-299-9470. Thank you!

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