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Shipping Methods

How Will My Item(s) Be Delivered?

When purchasing a large item over 75 lbs. from AppliancesConnection, you can expect call from a trucking representative 24-48 hours prior to delivery to schedule a delivery date and time. For Ground Delivery, your item will be unloaded from the truck and brought to the curb of your house or to your garage. Please read below for more information regarding all delivery options and services offered.

Common Carrier Ground Delivery (7-14 Business Days):

Ground Delivery is basic shipping service. The product will be shipped out via UPS, USPS, Fedex or a common trucking carrier. For oversized products, this service will be provide to you with a Curbside delivery. If you require the product to be brought to your front door or garage, please refer to Threshold or White Glove Delivery. Installation services are sold separately. For additional delivery services and installation questions, please call our sales department at 800-299-9470 option 1. This service may not be available in some remote or rural areas.

In-Home Delivery (7-14 Business Days):

Threshold delivery is a fully insured type of shipping which includes delivery to the threshold of your front door or garage. Upon delivery, the delivery men will unload the merchandise from the truck, bring it to the threshold of your front door or garage so you can inspect the merchandise. No stairs are included. Please note that this service will not be peformed if the unit does not fit through the main door or entrance. Additional fees will be applied if the door must be taken off of the hinges. Additional fees will apply if you have stairs. This service does not include installation. Installation services are sold separately. For additional delivery services and installation questions, please call our sales department at 800-299-9470 option 1. This service may not be available in some remote or rural areas. Read what to expect below.

Delivery company will call you to provide you with the date and time for the delivery, they will give 4-6 hour window for the delivery date and time.

  • Transportation directly from our warehouse to your location
  • Courteousy call 1 Hour before delivery
  • Equipment to safely lower Product from the truck to the ground
  • Comprehensive Physical Inspection Form
  • Delivery of product placed just inside your preferred entrance
  • Delivery service for trucking orders is to the garage or enterance of the house with no steps, unless otherwise ordered at the time of the delivery.

If you have stairs, and forgot to add them to the invoice, and the driver has not yet delivered the package, you can still call and have them added. The same goes for if any hinges must be removed due to the product not fitting through a door.

Expedited Shipping is available upon request. To request expedited shipping(3 Days, 2nd Day or Next Day Delivery), please contact our sales department at 800-299-9470 option 1. For More Information about our Shipping Policy, click here.

White Glove Delivery (7-14 Business Days):

White Glove Delivery is a special service that is safest for large and overweight items. This service is a fully insured type of shipping which includes delivery to the room of your choice. Upon delivery, the delivery men will unload, uncrate, unpack and deliver the product into your room of choice on the first floor so you can inspect the merchandise. Most of the packing materials will be collected and removed (Debris removal service is not available in all areas). Please note that this service cannot be completed if the unit does not fit through the door. Additional fees will be applied if the doors must be taken off of the hinges. Additional charges may apply for deliveries past the first floor (There will be a $25 per floor charge for any item being delivered to past the first floor). This service does not include installation. Installation services are sold separately. For additional delivery services and installation questions, please call our sales department at 800-299-9470 option 1. This service may not be available in some remote or rural areas. Read what to expect below.

Delivery company will call you to provide you with the date and time for the delivery, they will give 4-6 hour window for the delivery date and time.

  • Transportation directly from our warehouse to your location
  • Courteousy call 1 Hour before delivery
  • Equipment to safely lower Product from the truck to the ground
  • Comprehensive Physical Inspection Form
  • Position of the item in the home according to homeowner's specifications
  • Removal of product from Packing Materials
  • Removal of packaging, subject to your request
  • Leave your location free of damages
  • Please Note: This service is only available if the unit fits through the door. If the door needs to be removed, an additional fee will be incurred.

Delivery service for white glove orders are positioned in the home according to homeowner's specifications given upon ordering. An additional fee is incurred for each floor after the first floor ( $25 per a floor).

If you have stairs, and forgot to add them to the invoice, and the driver has not yet delivered the package, you can still call and have them added. The same goes for if any hinges must be removed due to the product not fitting through a door.

Expedited Shipping is available upon request. To request expedited shipping(3 Days, 2nd Day or Next Day Delivery), please contact our sales department at 800-299-9470 option 1. For More Information about our Shipping Policy, click here.

Shipping Questions

How can you offer free shipping on most of your products?

In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee will apply.

How do I get free in-home delivery?

*To get free in-home delivery: Place $99 of qualifying items in cart. No promo code necessary. Offer ends 7/31.

The minimum purchase amount for Free Shipping does not include purchases of gift cards or tax.

Offer applies to In-Home delivery to one location and may be subject to additional fees due to size and/or weight, certain items bear a shipping surcharge, and remote area locations.

Do you ship to my area?

We currently ship to the entire United States, including Hawaii and Alaska. Unfortunately, we do not ship to Canada at this time.

What is the difference between each of the shipping methods that you offer?

The most basic service that we offer is Ground Shipping. Ground shipping is a curbside delivery, so the shipping company will bring the item to the curb outside of your house. The next level service that we offer is In-Home Delivery. For in-home delivery, the item is placed directly inside the first entrance to your residence/business. The top level service that we offer is White Glove Delivery. For white glove deliveries, your products will be placed in your room of choice and uncrated.

How fast will you ship my product?

Normally, unless stated otherwise, items are shipped out 24-48 hours. If this is not the case, an estimated time of delivery will be sent to you within 24 hours of placing your order. Our window for standard deliveries is 7-10 business days.

Can I get faster shipping?

When inside your cart you will notice an option below for a fast shipping method. For just a little more you can have your order pushed to the top. Also see next question.

What is quick ship?

Items that are listed as quick ship are currently available in our warehouse, thus cutting down on shipping time to your location. These items generally ship within 7-10 days, so you can be confident that when you order, your product(s) will arrive in a timely fashion.

Do you have free shipping?

Yes! We offer free shipping on most items in our system. We also carry many rebates that offer a reduction in price for delivery and installation.

How can you offer free shipping on most of your products?

In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee will apply.

Do you ship on the weekends?

Unfortunately, we do not ship on weekends. Our warehouse is closed. However, some of our partner shipping companies do delivery on weekends.

Can I receive my delivery over the weekend?

Weekend deliveries are not included in our delivery prices. If you would like a weekend delivery at an additional fee, please contact your sales rep or call 800-299-9470 and we would be glad to schedule this for you. Please note that weekend deliveries may not be available in all areas.

When will I get my tracking number?

Once the product ships out of our warehouse, you will receive the tracking number the following day. You can contact us with any questions about your purchase Monday thru Friday. Please visit our store hours for more information.

When will I receive my product?

Most product that we carry will ship in 7-14 business days. It usually takes one week for your product to be delivered. This is mainly for larger items. These are non-UPS-able items, as we like to call them. Other, smaller items, generally ship faster.

Are installation and removal of my old appliance included with my delivery service?

Unfortunately, installation and removal are not included in your basic delivery, but each option is available to you for a small additional cost. Please note, however, that installation and removal services are not available in all areas. Speak to your salesperson to find out if these services are available in your area.

What happens in the event that my product arrives damaged?

If a product arrives to your location and it is damaged, you do not have anything to worry about. AppliancesConnection has a great relationship with all manufacturers and will work directly with them to get your product repaired by a factory authorized technician at no cost to you. Furthermore, if your product cannot be repaired, it will be replaced free of charge. You can rest assured that with both the AppliancesConnection 30 Day Satisfaction Guaranteed Return Policy and the Manufacturer's Full Parts and Labor Warranty, you will never be stuck with a lemon.

Where are you located?

We are located in Brooklyn, NY. View our contact page

Who ships my product?

Depending on your location, one of our many appliance and furniture specialists will deliver the products to you.

How is my product delivered?

All of our shipments are palletized, double-boxed and/or wrapped with a layer of bubbles in order to prevent shipping damages. Depending on the level of service you use at checkout, the delivery company will either bring the products to your door, or will bring the product inside of your home.

Need a shipment at a later date?

No problem. Order today and put the date you want the product to be held until and we will do our best to ship it to you on or near that date.

For the most information on shipping questions, refer to our Shipping Policy.



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