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AppliancesConnection Account Help

Topics:

Account Help
Pricing and Billing Help
Order Help

Popular Questions

How do I track my order?
Are your products brand new?
When will my account get credited?
How do I return my product?

1. How do I create an account?
2. How do I change my billing/shipping address?
3. I forgot my password.
4. How do I return my product?
5. I received the wrong product, what do I do?
6. My order never arrived, what do I do?
7. What do I do when my shipment is lost?
8. An item is missing from my shipment, what do I do?
9. How do I obtain a rebate form?
10. What are extended warranty services?
11. Do you ship international orders?
12. How do I add a credit card to my account?
13. How do I delete my payment method?
14. How do I look up for my Google Checkout/PayPal or WU Pay order?


1. How do I create an account? Back to top

During the checkout process, you are asked to create an account. It is free and easy! All you need is an email address, choose a secure password, re-enter the password and add your mailing address.

2. How do I change my billing/shipping address? Back to top

To edit your account please log in with your email address and password, go to My Account and click on Manage Address Book under settings and click on Add or Edit Billing Addresses or Add or Edit Shipping Addresses and then edit the information click update.

3. I forgot my password. Back to top

Enter your email address in the Password Reminder and click Continue, you will receive your password in your email within 5 minutes.

4. How do I return my product? Back to top

We accept returns on all products within 30 days from the invoice date or 21 days from the date of receipt of merchandise, whichever is shorter, according to our policy.

In order to initiate a return, you may go to the My Accounts page and select Return an item under the orders category. Enter the order number which you would like to return. Under the Available Actions select Return this Item, it will take you to the Request for Return RMA # page. Select the item you wish to return and specify the reason for requesting a return, click Submit, review your request and click Send. You would get your RMA number in your email with further details.


5. I received the wrong product, what do I do? Back to top

Please call us at 1-800-299-9470 if you have received an incorrect product.

6. My order never arrived, what do I do? Back to top

Go to My Accounts and track your order online. If your order does not arrive after normal allowed time, you can call 1-800-299-9470.

7. What do I do when my shipment is lost? Back to top

You can submit a claim if you have not received your package, and the time requirements have been met or you have received all of your packages and there are items missing from your order.
You can submit a claim, by sending us a ticket from your My Accounts and track your order. Go into your order and then clicking on "Click Here to Contact Us". To determine time requirements see the Claims Timetable below.



Ground 11 business days after ship date
Three day Delivery 7 business days after ship date
Two Day Delivery 5 business days after ship date
Next Day Delivery 3 business days after ship date
Next Day Priority 2 business days after ship date
Truck Delivery 14 business days after ship date
Private Trucking 21 business days after ship date


8. An item is missing from my shipment, what do I do? Back to top

Please call us at 1-800-299-9470 if there are items missing from your order.

9. How do I obtain a rebate form? Back to top

You can either download the form from our website or you can download any rebate from the manufactures website directly.

10. What are extended warranty services? Back to top

Warranties that are purchased from AppliancesConnection. All warranties placed with order are non-refundable.

11. Do you ship international orders? Back to top

We currently do ship to Canada, but customers must call in for shipping arrangements.

12. How do I add a credit card to my account? Back to top

To add a credit card to your account go to My Account then under settings choose Manage Address Book under your billing information you will have an option to Add a credit card for this address, add your credit card details and then click update.

13. How do I delete my payment method? Back to top

To delete a payment method, just update your credit card information by going to My Account then under settings choose Manage Address Book under your billing information you will have an option to Add a credit card for this address, add your credit card details and then click update.

14. How do I look up for my Google Checkout/PayPal or WU Pay order? Back to top

If you used a guest and third party checkout you can go to My Account under Guest & 3rd party Checkouts click on your payment method lookup, then you can enter your checkout order number, last name and billing zip code and click "Find Order".

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