24 Hour Red Tag Sale
Home›› F.A.Q.

AppliancesConnection - Frequently Asked Questions


Topics:

Product related questions
Order related questions
Shipping related questions
Billing related questions

Popular Questions

When will I get my tracking number?
Are your products brand new?
How can I tell if a product is in stock and available?
What payment methods do you accept?

Product Related Questions

Are your products brand new? Show/Hide
Unless otherwise specified, all of the products for sale on our website are Brand New in the Manufacturer’s packing and come with a Full Manufacturer’s Warranty

How do I know if an item on your site is in stock? Show/Hide
A stock status will appear directly under the price on each item. Most items we carry are available directly from the manufacturer and ship out within 48-72 hours. Items listed as Special Order may take up to 6 weeks to ship out to you, as they are generally built to order. Items listed as Backorder, Out Of Stock or Preorder can still be purchased, and those items will ship to you as soon as it reaches our warehouse. For any order that is placed, an Estimated Time of Arrival will be sent to your email address on file so you can know exactly when your order is due to arrive at our location. For more information regarding each stock status, please click on the details link next to your stock status.

How can you offer such low prices? Show/Hide
In order to offer you the best prices available, AppliancesConnection buys and stocks items in bulk quantities, allowing us to extend our discount to you, our customer.

How long will these prices stay the same? Show/Hide
Our great prices are depend on a lot of different factors. Price changes are always made, but we make it a point to always be the best we can be.

How can you offer free shipping on most of your products? Show/Hide
In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee will apply.

I saw the same product you are show at a different store for a less, will you match their price? Show/Hide
AppliancesConnection will match or beat any advertised price that is lower than our current price including tax and shipping if the company is an authorized dealer of that product and if the company currently has the product in stock.

What does the free 10 year warranty cover? Show/Hide
This only includes specific parts to be replaced. These are the most common parts that need to be replaced over time in appliances. This does not include the labor for replacing the part, only the part itself. You must opt into this warranty. It is not provided automatically. When you are on the product page, you have the option to select which kind of warranty you would like. If you would like to opt into this warranty, make sure you select it at that time.

How do I get service on my appliance? Show/Hide
The first thing you need to do is to contact the manufacturer if something goes wrong within the time period allotted by the manufacturer warranty. This information can be found online at their website or you can find the information inside the product manual.

How can I tell if a product is in stock and available? Show/Hide
On the shipping page right in the middle you will see availability as a detail.

Where can I find the dimensions of my product? Show/Hide
You can find in depth product information on the product page of the product you are browsing. Click the specifications tab or view the quick specs bar on the left hand bar.

Manufacturer rebates disclaimer. Show/Hide
Manufacturer's often offer great deals on their product. Offers are subject to the terms specified by the manufacturer. Visit our rebate information page.

Order related questions

Do you charge sales tax? Show/Hide
Only NY Customers must pay tax.

Do you have any coupons or discounts? Show/Hide
AppliancesConnection already has some of the lowest prices available for retail. On top of this, we DO offer extensive ways to save. Explore our rebate center, visit our coupons pageor add more to you cart (some exclusions) and see your savings balloon.

Do you offer financing? Show/Hide
Yes, we do offer financing. It's fast, easy and secure; and if you get instant approval, you can start shopping immediately online or in our retail store. We regularly offer 0% financing on either 6 month plans or 12 month plans. We also offer up to 24 month plans during certain promotional periods. See our financing page for details.

Do you offer package or builder discounts? Show/Hide
AppliancesConnection has been serving Architects, Builders, Contractors, Government Employees, Interior Designers, and Corporate clients for over 10 years. A specialized commercial sales team, in each of our markets will cater to your appliance needs before and after the sale. We offer an incredible selection of appliances from every major brand enabling you to choose the right mix of products for any situation. View our builder's page here.

Is it easier to order online or over the phone? Show/Hide
AppliancesConnection has been serving Architects, Builders, Contractors, Government Employees, Interior Designers, and Corporate clients for over 10 years. A specialized commercial sales team, in each of our markets will cater to your appliance needs before and after the sale. We offer an incredible selection of appliances from every major brand enabling you to choose the right mix of products for any situation. View our builder's page here.

How do I get the maximum discount on my order? Show/Hide
*Percent discount is a combination of discount from MSRP price, shipping price, mail-in rebate, coupons, package rebate incentives and no sales tax. Maximum discount is not available on all items. Certain exclusions apply. Shipping promotions are not available in all locations. Pacakage rebate excludes brands listed above. Sales tax only collected on orders shipping to the state of New York.

How do I get free in-home delivery? Show/Hide
*TO GET FREE IN-HOME SHIPPING: Place $499 of qualifying items in cart. No promo code necessary. Offer ends 7/31.
The minimum purchase amount for Free Shipping does not include purchases of gift cards or tax.
Offer applies to In-Home delivery to one location and may be subject to additional fees due to size and/or weight, certain items bear a shipping surcharge, and remote area locations.

How do I get extra savings? Show/Hide
*Place qualifying items in cart; then enter promo code in the box labeled “Promo Code” and click “APPLY.” You can enter the promo code in your cart before checkout. Only one promo code may be used per transaction. 20% OFF sale & clearance prices, including select appliances, with exclusions listed. EXTRA 15% OFF brands, with exclusions listed. EXTRA 10% OFF brands, with exclusions listed. EXCLUDES: AGA,Alfresco,American Range,Ariston,Asko,Ambella,Bertazzoni,Best,Blomberg,Capital,Dacor,DeLonghi,Diva,Ducane,Electrolux, Elica,Faber,Fagor,Franke,Heartland,Kuppersbusch,Liebher,Lynx,Marvel,Napoleon,NXR, RCS, Samsung,Smeg,Smedbo,Speed Queen, Sunpentown,Thermador,U-Line, Vent-A-Hood,Viking,Waste King,Weber,Zephyr. Savings do not apply to prior purchases, payments on credit accounts, gift cards or shipping charges. Extra savings offers end 11:59pm EST.

This is my first time buying a large appliance online, how do I place the order? Show/Hide
Firstly, thank you for thinking of us when you decided to purchase a new appliance. Shopping with AppliancesConnection is very simple. We have spent many hours working to make our site easy to navigate and even more easy to purchase your new appliance. If you are new customer you will see on the left hand side of our site we have included a list of descriptive attributes that can be used to navigate our expansive product selection. Here you will find attributes like color, style or size. Choose which attribute you need and you will see the list focus on your choice. If you need to narrow your search by brand we also have an intuitive “Brand Page” search feature. This will target your search by brand. This feature combined with your attribute choices will ensure the utmost ease in finding exactly which one of our products you need. Once your search has been sufficiently narrowed you can then see each product description written by one of our talented product specialists. It is in the product description that you will find the most specific information, usually including final price. Simply add your selected product to your cart, then proceed to your cart to complete the easiest and safest way of shopping on the web. Please keep in mind that due to manufacturer restrictions some items may not display the final prices or rebates. If you have any questions about this or any other aspect of shopping with AppliancesConnection please don’t hesitate to call us at: 800-299-9470

What is your return policy? Show/Hide
At AppliancesConnection, our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and straightforward one. Read more.

Shipping related questions
For the most information on shipping questions, refer to our Shipping Policy.

Do you ship to my area? Show/Hide
We currently ship to the entire United States, including Hawaii and Alaska. Unfortunately, we do not ship to Canada at this time.

What is the difference between each of the shipping methods that you offer? Show/Hide
The most basic service that we offer is Ground Shipping. Ground shipping is a curbside delivery, so the shipping company will bring the item to the curb outside of your house. The next level service that we offer is In-Home Delivery. For in-home delivery, the item is placed directly inside the first entrance to your residence/business. The top level service that we offer is White Glove Delivery. For white glove deliveries, your products will be placed in your room of choice and uncrated.

How fast will you ship my product? Show/Hide
Normally, unless stated otherwise, items are shipped out 24-48 hours. If this is not the case, an estimated time of delivery will be sent to you within 24 hours of placing your order. Our window for standard deliveries is 7-10 business days.

Can I get faster shipping? Show/Hide
When inside your cart you will notice an option below for a fast shipping method. For just a little more you can have your order pushed to the top. Also see next question.

What is quick ship? Show/Hide
Items that are listed as quick ship are currently available in our warehouse, thus cutting down on shipping time to your location. These items generally ship within 7-10 days, so you can be confident that when you order, your product(s) will arrive in a timely fashion.

Do you have free shipping? Show/Hide
Yes! We offer free shipping on most items in our system. We also carry many rebates that offer a reduction in price for delivery and installation.

How can you offer free shipping on most of your products? Show/Hide
In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee will apply.

Do you ship on the weekends? Show/Hide
Unfortunately, we do not ship on weekends. Our warehouse is closed. However, some of our partner shipping companies do delivery on weekends.

Can I receive my delivery over the weekend? Show/Hide
Weekend deliveries are not included in our delivery prices. If you would like a weekend delivery at an additional fee, please contact your sales rep or call 800-299-9470 and we would be glad to schedule this for you. Please note that weekend deliveries may not be available in all areas.

When will I get my tracking number? Show/Hide
Once the product ships out of our warehouse, you will receive the tracking number the following day. You can contact us with any questions about your purchase Monday thru Friday. Please visit our store hours for more information.

When will I receive my product? Show/Hide
Most product that we carry will ship in 7-14 business days. It usually takes one week for your product to be delivered. This is mainly for larger items. These are non-UPS-able items, as we like to call them. Other, smaller items, generally ship faster.

Are installation and removal of my old appliance included with my delivery service? Show/Hide
Unfortunately, installation and removal are not included in your basic delivery, but each option is available to you for a small additional cost. Please note, however, that installation and removal services are not available in all areas. Speak to your salesperson to find out if these services are available in your area.

What happens in the event that my product arrives damaged? Show/Hide
If a product arrives to your location and it is damaged, you do not have anything to worry about. AppliancesConnection has a great relationship with all manufacturers and will work directly with them to get your product repaired by a factory authorized technician at no cost to you. Furthermore, if your product cannot be repaired, it will be replaced free of charge. You can rest assured that with both the AppliancesConnection 30 Day Satisfaction Guaranteed Return Policy and the Manufacturer's Full Parts and Labor Warranty, you will never be stuck with a lemon.

Where are you located? Show/Hide
We are located in Brooklyn, NY. View our contact page

Who ships my product? Show/Hide
Depending on your location, one of our many appliance and furniture specialists will deliver the products to you.

How is my product delivered? Show/Hide
All of our shipments are palletized, double-boxed and/or wrapped with a layer of bubbles in order to prevent shipping damages. Depending on the level of service you use at checkout, the delivery company will either bring the products to your door, or will bring the product inside of your home.

Need a shipment at a later date? Show/Hide
No problem. Order today and put the date you want the product to be held until and we will do our best to ship it to you on or near that date.

Billing questions
For the most information on billing questions, refer to our Billing F.A.Q..

What payment methods do you accept? Show/Hide
Credit Cards: Visa, MasterCard, American Express, and Discover. Other Payment Types: Cashier’s Checks, Money Orders, Company Checks, Paypal, Google Checkout, and Western Union Payments

My item is back ordered but my credit card was charged. Show/Hide
If your item is on back order, you may request to have the charges reversed until the package ships via contacting our customer service department at 1-800-299-9470.


Contact Us

By Email By Phone By Mail

Email Deal Alerts
Customer Support My Account Order Status Return Policy Help Privacy Policy Frequently Asked Questions
Resources Bulk/Contractor Sales Site Map Affiliates Brand Stores Specialty Pages
Convenience Features Wishlist Bookmark Us Account Login Rebate Center Deals and Coupons
Company Information About Us Contact Us Payment Options Store Hours Why Buy From Us

McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

PriceGrabber User Ratings for AppliancesConnection.com Security Verified Seal online shopping online shopping AppliancesConnection.com is upfront