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Help With Returns


Customer Satisfaction
Return/Exchange items
Return shipping/Restocking fee
When a restocking fee will not be charged
Information Regarding Large Items Shipped By Specialty Trucking
For Damaged Appliances Shipments
Defective Merchandise
Product Images Disclaimer

Customer Satisfaction:

At AppliancesConnection, our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and straightforward one.

We are confident that our return policy will insure your ultimate satisfaction with your appliance or television purchase. Most returns can be avoided; Before deciding on a model, measure the area in which your appliance v will be placed. If there are any cutouts, be sure to include these dimensions in your measurement.  You must also know the correct voltage of the outlet that you will be using before purchase.  If you do not know the voltage of the outlet, please have a certified electrician take a look at it before ordering.  Please take advantage of our product specialists to help you decide the best product for your needs. Feel free to call or email us at .

Beginning January 1, 2009, our standard policy has been changed to accept returns on all products within 30 days from the invoice date or 21 days from the date of receipt of merchandise, whichever is shorter. If, for whatever reason, you are not 100% satisfied with your purchase, will accept your returned item(s) within the allotted period. Items sold by may be returned for a full refund, less shipping, subject to our other return restrictions listed below. 

* Extended Return Policy - Beginning November 17th, 2010, our return policy will be extended until January 31st, 2011 for the Holiday Season.  Only brand new and unopened products qualify.  Shipping fees are not refundable.  Return shipping must also be paid by the customer.