It all began in 1976 when a small steel fabrication business launched by Wolfgang Schroeter started manufacturing steel railings in Barrie, Ontario, Canada. At that time, no one imagined the incredible future that lay ahead for Wolf Steel Ltd., and eventually Napoleon Fireplaces and Napoleon Gourmet Grills. Napoleon's commitment to producing quality products combined with honest, reliable service has proven to be a successful framework to ensuring the continued rapid growth of the company.
Napoleon EFM31LO Description:
The Casaloma electric fireplace imitates the look of a traditional masonry fireplace but with all the convenience of simply plugging it in, sitting back and enjoying the radiant glow! Napoleon's patented Flamation technology randomly adjusts the flame effect, height and speed creating the illusion of a true wood burning fire. Finely detailed Phazer logs, glass front and flush face design add to the traditional masonry look and feel. An irresistible choice for any house, condo or apartment. Unit Includes: Clean, crisp, louverless High Definition viewing area with sleek, frameless full glass front, 5,000 BTU heater with "Low", "Medium" and "High" settings, heat circulation fan, hand held remote control, modern glass burner, flame / glass ember intensifier adjustable with seven level settings. Comes standard with 6 ft. cord. Six extra light bulbs included. Convenient wall hanging design.
Napoleon EFM31LO Features:
Free standing fireplace 31" Large size firebox Mantel has light oak finish Fireplace has hammertone pewter finish Concealed On/Off Switch Plugs into any 110V electrical outlet Features a 5,000 BTU heater with blower Exclusive PHAZER log set Patented FLAMATION technology randomly adjusts the flame effect, height and speed creating the illusion of a true wood burning fire Tempered glass 100% efficient No venting required One year warranty
Napoleon EFM31LO Specifications:
| Dimensions | |
| Width | 42" |
| Depth | 15.88" |
| Height | 38.63" |
| Rear Width | 33.75" |
| Depth (Front to Rear) | 28.25" |
Napoleon EFM31LO Reviews & Ratings
Napoleon EFM31LO Reviews
Fireplaces Napoleon EFM31LO
| 5 Star: | | 0 Reviews |
| 4 Star: | | 0 Reviews |
| 3 Star: | | 0 Reviews |
| 2 Star: | | 0 Reviews |
| 1 Star: | | 0 Reviews |
|
Average Customer Review:
 |
Share your thoughts with other customers:
This item is brand new and comes with a full manufacturer warranty. Please refer to the table below for details
Don't Gamble on a break-down!
Membership Benefits:
- 100% Parts and Labor
- No Deductibles
- No Lemon Guarantee
- Toll-Free Support
|
- Fully Transferable
- Nationwide Coverage
- Rapid Claim System
|
| Coverage/Features |
Extended Service Plan |
Typical Manufacturer Warranty |
| Coverage Length |
Up to 5 Years including parts and labor |
1 Year Parts, 90 Days Labor |
| Wear and Tear(Normal Use) |
 |
- |
| Product Replacement (If Product Cannot be Fixed) |
|
- |
| Power Surges |
|
- |
| Optional Accidental Damage |
|
- |
| Screen or Lens Replacement |
|
- |
| Worldwide |
|
- |
| Transferrable |
|
- |
| 24/7 Toll Free Help |
|
- |
| No Lemon Policy |
|
- |
| Authorized Service Centers in Most Locations |
|
- |
What exactly is an Extended Service Plan?
An extended service plan is generally an extension of your original manufacturer's warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. Extended service plans lengthen your product's coverage for up to an additional 60 months (5 years) to insure you get years of performance satisfaction from your newly purchased product.
How is this different than the manufacturer's warranty?
A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a product might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. Extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.
How do I buy an Extended Service Plan?
Extended Service Plans can be purchased along with your product online, or via our toll free number.
Can I renew my Consumer Priority Service extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration. Please contact a sales representative to discuss your renewal options.
What should I do if I need extended service?
Our extended service providers offer an easy to use interactive form online which you may use to request that they initiate a claim on your product. Your other alternative is to call the toll-free number on your extended warranty card or email and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.
Who will perform the service on my product?
Our company works with over 11,000 authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market. We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.
May I transfer my extended service plan to another person?
Our service plans are 100% transferable. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a Representative. Please have all of the new owner's information at hand when requesting a transfer.
Will I have to pay a deductible or any other "hidden costs"?
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Our extended service plans carry a $0.00 deductible along with low premiums. This means that with an extended service plan there are no high upfront costs and they are committed to cover 100% parts and labor costs on any authorized claim.
Log In
Rebate Feed