Questions Regarding Your Order
When will my order arrive?
When you place an order with AppliancesConnection.com, Processing usual takes around 24-48 business hours to confirm the sale. Once the item is shipped, the time of arrival depends upon the shipping method which you selected when ordering. Unless otherwise stated.
- Truck Delivery usually takes 7 to 21 business days.
- Private Trucking Company Usually Ships Ground in 5 to 10 business days.
Oversized products require Special Handling due to weight and size.
Soon after your order leaves our distribution center, you will be contacted by the delivery company to arrange a specific time convenient for you. This service includes delivery within 7 to 21 business days of shipment and basic home delivery. Please note that setup and plug-in is not included and each shipment requires an adult signature upon delivery. Unless you choose special delivery or glove shipping. For Large and Specialty Appliances: Normal delivery time for large appliances is 2-3 weeks. Professional appliances and all special order appliances may require longer. Remote destinations way require extra time, sometimes up to 1 week.
Has my order been shipped?
All credit/debit cards are charged within 24 -48 hours of when the order is placed pending verification. 48-72 hours should be allotted before calling 1-800-299-9470 to check status of your order. Order status and Online tracking information is now available by clicking the Tracking link on the top of the page. To make any type of changes on your order after it has already been processed call our customer service department at 1-800-299-9470.
What is your return policy?
In order to initiate a return, you may call our customer service department at 1-800-299-9470. Additionally, you may email your request to firstname.lastname@example.org. Please include your name, phone number, order number, product being returned and reason for your return. You may also request an RMA by logging into your account, and clicking on the order number and then clicking on New Ticket tab and filling out the required fields.
Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufactures allow us no room to make exceptions. All returns are shipped back to us at the consumer's expense. All returns must include tracking numbers and insurance to insure the products safety.
Returns must be complete. All returns must include the following: Original packaging (manufacturer's box, Styrofoam, plastic bags, unopened, on registered warranties etc.), Original intact UPC barcode.
Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.
Original packing slip. All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Batteries, Film, and Videotapes, which are opened or used are never returnable. Save your receipt, it is to be used for proof of purchase and all manufacturers warranties.
Shipping expenses are not refundable, and the shipping cost of the returned item, is the customer's responsibility.
Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. Do not write on the manufactured box, it must be doubled box. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval. All accessories (transformers, cords, remote controls, batteries etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.) must be returned with the product.
Basic Return Policy
Unless otherwise stated, you have 30 days from the date you place your order (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA).
Special Return Policy
Clearance Store products may be returned only when defective. If part of a product is defective, return the entire product. Defective Clearance Store products may only be returned within 14 days from the date your product left the warehouse.
Manufacturer Only Returns
Due to manufacturer's policies, certain items sold on our website (which mentions Refer Direct) may only be returned directly to the manufacturer. You must contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.
Policy On Defective and Damaged Products
All defective products will be handled by the manufacturer under the terms of their product warranty. AppliancesConnection.com will not replace or exchange defective products that fall under the manufacturer's warranty coverage. Refer to the owner's manual for instructions on how to contact the manufacturer regarding product defects. During the time of delivery, the customer must inspect the package.
In regards to items shipped out via UPS, FedEx, USPS
Due to carrier policy compliance and restrictions, any damage or loss must be reported IMMEDIATELY to BOTH our Customer Service & the Carrier. AppliancesConnection.com is not responsible for any damages if both the shipper and AppliancesConnection are not contacted immediately upon receipt of the merchandise. After the first 24 hours from the time received (via UPS, FedEx, USPS), AppliancesConnection will not accept any damaged products back to our warehouse. Those products returned after this time will be sent back to the customer.
In regards to items shipped out via Commercial Carrier or LTL Trucking
All Packages must be inspected upon arrival. If the product is damaged upon receipt, please note it on the airway bill and refuse the delivery. Any package (Commercial Carrier and LTL Trucking) that is signed in good condition will not be valid, nor accepted, as for damage return. There are no exceptions to this policy. AppliancesConnection.com is not responsible for any damages if the above conditions are not met.
No physically damaged merchandise will be accepted as a return by AppliancesConnection.com. If it is returned by customer's own discretion, the damaged product will be refused or returned to the customer.
Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned. RMAs are valid only within the 20 day timeline specified in the Basic Return Policy or the shorter timelines specified in the Special Return Policies above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product. If you are returning a product, you must pay return shipping fees.
Be advised that the following responsibilities are yours upon taking delivery of your oversize appliance:
- You must carefully inspect the box your item comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the item and we will credit your order and/or ship a replacement item.
- You must sign the shipper's release form (if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the item(s) meets your expectations, and you understand that you cannot return the appliance. After delivery, contact the manufacturer directly or check any applicable warranty you might have.
Are your products brand new?
All products are brand new, unless otherwise stated on our website, and they also carry a one year warranty. Refurbished items will generally have a 90-day warranty. Pricing and availability are subject to change without notice. AppliancesConnection.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and AppliancesConnection.com is not responsible for any errors contained therein. Prices are for mail order only. Please call our toll free number for retail pricing.
I did not receive email confirmation?
If you did not receive a confirmation on the order, and however, successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order online. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 1-800-299-9470 to make sure your order was received to be safe. If you did not receive an email from us after you placed and order, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to call you.
How do I cancel my order?
Most items enter the shipping process 30 minutes after you place your order. You may cancel entire orders within these first 30 minutes. You must call to request a cancellation any time before your item ships and we will make every effort to honor your cancellation request. All cancellations must be made verbal with one of our customer service representatives. If your order has already entered the shipment process, however, we might not be able to cancel it and it might ship despite your request. If this happens, simply refuse the order or contact us for a RMA. Cancellations are honored via phone only with a live representative; e-mail cancellation requests are considered invalid as we cannot guarantee it will reach us and/or get read before your item leaves our location. If you have already signed your Credit Card Authorization, meaning the items have been routed to the shipping department and/or our drop-ship vendor, or for orders that have been partially billed, there will be a cancellation fee of 15% to cover fees for processing and those fees associated with the credit card companies and/or vendors.
What is a backorder?
If an item is found to be out of stock after the order is placed, then item will be processed and the items that are available will be shipped. We do not hold up the order because an item is backordered. The item that was backordered will immediately for filled when stock is available. AppliancesConnection.com does not sell backordered items. All product availability is live data based on our current inventory. However, errors may sometimes occur resulting in a backordered item. The count may be off or the last few items on our shelves could be damaged. Please note that it is never our intention to charge a customer for merchandise we cannot ship.
When will my backorder arrive?
All the products on AppliancesConnection.com are available in stock, and ready to be ordered. Unlike most other Internet retailers, we carry a full inventory for every product we sell. This means that when we say an item is in stock, we mean it. In rare cases, however, we may take your order and then discover that the product is not available for shipping (i.e., it is damaged or defective. In the case AppliancesConnection.com is not able to ship out your product you have ordered, we will notify you via e-mail that it is on back order and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order. Because of the great deals we offer, many of our products sell out very quickly. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand particularly since thousands of people visit our online store every day.
How do I track my order?
If you would like to track your order or an item from your order, please log in with your email address and password. You may track any item that has entered the shipping process and has been shipped out.
Track Your Order