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Frequently Asked Questions

Product Related Questions

Are your products brand new?

Unless otherwise specified, all of the products for sale on our website are Brand New in the Manufacturers packing and come with a Full Manufacturers Warranty

How do I know if an item on your site is in stock?

A stock status will appear directly under the price on each item. Most items we carry are available directly from the manufacturer and ship out within 48-72 hours. Items listed as Special Order may take up to 6 weeks to ship out to you, as they are generally built to order. Items listed as Backorder, Out Of Stock or Preorder can still be purchased, and those items will ship to you as soon as it reaches our warehouse. For any order that is placed, an Estimated Time of Arrival will be sent to your email address on file so you can know exactly when your order is due to arrive at our location. For more information regarding each stock status, please click on the details link next to your stock status.

How can you offer such low prices?

In order to offer you the best prices available, AppliancesConnection buys and stocks items in bulk quantities, allowing us to extend our discount to you, our customer.

How long will these prices stay the same?

Our great prices are depend on a lot of different factors. Price changes are always made, but we make it a point to always be the best we can be.

How can you offer free shipping on most of your products?

In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee will apply.

I saw the same product you are show at a different store for a less, will you match their price?

AppliancesConnection will match or beat any advertised price that is lower than our current price including tax and shipping if the company is an authorized dealer of that product and if the company currently has the product in stock.

What does the free 10 year warranty cover?

This only includes specific parts to be replaced. These are the most common parts that need to be replaced over time in appliances. This does not include the labor for replacing the part, only the part itself. You must opt into this warranty. It is not provided automatically. When you are on the product page, you have the option to select which kind of warranty you would like. If you would like to opt into this warranty, make sure you select it at that time.

How do I get service on my appliance?

The first thing you need to do is to contact the manufacturer if something goes wrong within the time period allotted by the manufacturer warranty. This information can be found online at their website or you can find the information inside the product manual.

How can I tell if a product is in stock and available?

On the shipping page right in the middle you will see availability as a detail.

Where can I find the dimensions of my product?

You can find in depth product information on the product page of the product you are browsing. Click the specifications tab or view the quick specs bar on the left hand bar.

Manufacturer rebates disclaimer.

Manufacturer's often offer great deals on their product. Offers are subject to the terms specified by the manufacturer. Visit our rebate information page.

Order related questions

Do you charge sales tax?

Only NY Customers must pay tax.

Do you have any coupons or discounts?

AppliancesConnection already has some of the lowest prices available for retail. On top of this, we DO offer extensive ways to save. Explore our rebate center, visit our coupons pageor add more to you cart (some exclusions) and see your savings balloon.

Do you offer financing?

Yes, we do offer financing. It's fast, easy and secure; and if you get instant approval, you can start shopping immediately online or in our retail store. We regularly offer 0% financing on either 6 month plans or 12 month plans. We also offer up to 24 month plans during certain promotional periods. See our financing page for details.

Is it easier to order online or over the phone?

AppliancesConnection has been serving Architects, Builders, Contractors, Government Employees, Interior Designers, and Corporate clients for over 10 years. A specialized commercial sales team, in each of our markets will cater to your appliance needs before and after the sale. We offer an incredible selection of appliances from every major brand enabling you to choose the right mix of products for any situation. View our builder's page here.

How do I get the maximum discount on my order?

*Percent discount is a combination of discount from MSRP price, shipping price, mail-in rebate, coupons, package rebate incentives and no sales tax. Maximum discount is not available on all items. Certain exclusions apply. Shipping promotions are not available in all locations. Pacakage rebate excludes brands listed above. Sales tax only collected on orders shipping to the state of New York.

How do I get free in-home delivery?

*To get free in-home delivery: Place $99 of qualifying items in cart. No promo code necessary. Offer ends 7/31.

The minimum purchase amount for Free Shipping does not include purchases of gift cards or tax.

Offer applies to In-Home delivery to one location and may be subject to additional fees due to size and/or weight, certain items bear a shipping surcharge, and remote area locations.

How do I get extra savings?

*Place qualifying items in cart; then enter promo code in the box labeled Promo Code and click APPLY. 20% OFF sale & clearance prices, including select appliances, with exclusions listed. EXTRA 15% OFF brands, with exclusions listed. EXTRA 10% OFF brands, with exclusions listed. EXCLUDES: AGA,Alfresco,American Range,Ariston,Asko,Ambella,Bertazzoni,Best,Blomberg,Capital,Dacor,DeLonghi,Diva,Ducane,Electrolux, Elica,Faber,Fagor,Franke,Heartland,Liebher,Lynx,Marvel,Napoleon,NXR, RCS, Samsung,Smeg,Smedbo,Speed Queen, Sunpentown,Thermador,U-Line, Vent-A-Hood,Viking,Waste King,Weber,Zephyr. Savings do not apply to prior purchases, payments on credit accounts, gift cards or shipping charges. Extra savings offers end 11:59pm EST.

This is my first time buying a large appliance online, how do I place the order?

Firstly, thank you for thinking of us when you decided to purchase a new appliance. Shopping with AppliancesConnection is very simple. We have spent many hours working to make our site easy to navigate and even more easy to purchase your new appliance. If you are new customer you will see on the left hand side of our site we have included a list of descriptive attributes that can be used to navigate our expansive product selection. Here you will find attributes like color, style or size. Choose which attribute you need and you will see the list focus on your choice. If you need to narrow your search by brand we also have an intuitive Brand Page search feature. This will target your search by brand. This feature combined with your attribute choices will ensure the utmost ease in finding exactly which one of our products you need. Once your search has been sufficiently narrowed you can then see each product description written by one of our talented product specialists. It is in the product description that you will find the most specific information, usually including final price. Simply add your selected product to your cart, then proceed to your cart to complete the easiest and safest way of shopping on the web. Please keep in mind that due to manufacturer restrictions some items may not display the final prices or rebates. If you have any questions about this or any other aspect of shopping with AppliancesConnection please dont hesitate to call us at: 800-299-9470

What is your return policy?

At AppliancesConnection, our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and straightforward one.

Shipping related questions

For the most information on shipping questions, refer to our Shipping Policy.

Do you ship to my area?

We currently ship to the entire United States, including Hawaii and Alaska. Unfortunately, we do not ship to Canada at this time.

What is the difference between each of the shipping methods that you offer?

The most basic service that we offer is Ground Shipping. Ground shipping is a curbside delivery, so the shipping company will bring the item to the curb outside of your house. The next level service that we offer is In-Home Delivery. For in-home delivery, the item is placed directly inside the first entrance to your residence/business. The top level service that we offer is White Glove Delivery. For white glove deliveries, your products will be placed in your room of choice and uncrated.

How fast will you ship my product?

Normally, unless stated otherwise, items are shipped out 24-48 hours. If this is not the case, an estimated time of delivery will be sent to you within 24 hours of placing your order. Our window for standard deliveries is 7-10 business days.

Can I get faster shipping?

When inside your cart you will notice an option below for a fast shipping method. For just a little more you can have your order pushed to the top. Also see next question.

What is quick ship?

Items that are listed as quick ship are currently available in our warehouse, thus cutting down on shipping time to your location. These items generally ship within 7-10 days, so you can be confident that when you order, your product(s) will arrive in a timely fashion.

Do you have free shipping?

Yes! We offer free shipping on most items in our system. We also carry many rebates that offer a reduction in price for delivery and installation.

How can you offer free shipping on most of your products?

In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee will apply.

Do you ship on the weekends?

Unfortunately, we do not ship on weekends. Our warehouse is closed. However, some of our partner shipping companies do delivery on weekends.

Can I receive my delivery over the weekend?

Weekend deliveries are not included in our delivery prices. If you would like a weekend delivery at an additional fee, please contact your sales rep or call 800-299-9470 and we would be glad to schedule this for you. Please note that weekend deliveries may not be available in all areas.

When will I get my tracking number?

Once the product ships out of our warehouse, you will receive the tracking number the following day. You can contact us with any questions about your purchase Monday thru Friday. Please visit our store hours for more information.

When will I receive my product?

Most product that we carry will ship in 7-14 business days. It usually takes one week for your product to be delivered. This is mainly for larger items. These are non-UPS-able items, as we like to call them. Other, smaller items, generally ship faster.

Are installation and removal of my old appliance included with my delivery service?

Unfortunately, installation and removal are not included in your basic delivery, but each option is available to you for a small additional cost. Please note, however, that installation and removal services are not available in all areas. Speak to your salesperson to find out if these services are available in your area.

What happens in the event that my product arrives damaged?

If a product arrives to your location and it is damaged, you do not have anything to worry about. AppliancesConnection has a great relationship with all manufacturers and will work directly with them to get your product repaired by a factory authorized technician at no cost to you. Furthermore, if your product cannot be repaired, it will be replaced free of charge. You can rest assured that with both the AppliancesConnection 30 Day Satisfaction Guaranteed Return Policy and the Manufacturer's Full Parts and Labor Warranty, you will never be stuck with a lemon.

Where are you located?

We are located in Brooklyn, NY. View our contact page

Who ships my product?

Depending on your location, one of our many appliance and furniture specialists will deliver the products to you.

How is my product delivered?

All of our shipments are palletized, double-boxed and/or wrapped with a layer of bubbles in order to prevent shipping damages. Depending on the level of service you use at checkout, the delivery company will either bring the products to your door, or will bring the product inside of your home.

Need a shipment at a later date?

No problem. Order today and put the date you want the product to be held until and we will do our best to ship it to you on or near that date.

Billing questions

For the most information on billing questions, refer to our Billing F.A.Q..

What payment methods do you accept?

Credit Cards: Visa, MasterCard, American Express, and Discover. Other Payment Types: Cashiers Checks, Money Orders, Company Checks, Paypal and Google Wallet

My item is back ordered but my credit card was charged.

If your item is on back order, you may request to have the charges reversed until the package ships via contacting our customer service department at 1-800-299-9470.

We Use this information to...

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Administer contests and sweepstakes you entered, and notify you if you won
  • Respond to your questions and concerns

Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at unsubscribe@AppliancesConnection.com.

Data Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy.  AppliancesConnection does not provide any third party with any individually identifiable information other than that which is necessary to complete your order.  AppliancesConnection has strict guidelines requiring all third parties to keep any shared personal information confidential. We do not sell your personal information to third parties.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. Specifically, AppliancesConnection gives your name, shipping address, phone number, and order information to our shipping carrier. AppliancesConnection also provides your name, billing address, and credit card information to the credit card processor who bills your account.

Legal Disclaimer

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • to any other third party with your prior consent to do so.
  • if AppliancesConnection is involved in a merger, acquisition, or sale of all or a portion of its assets,  you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, 
  • to any other third party with your prior consent to do so
  • User Access and Choice

    If your personally information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a product testimonial on our site by making the change on our account information page or by contacting us by telephone or postal mail at the contact information listed below.

    We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    Tracking Technologies / Cookies

    A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

    We use session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. For more information on cookies, please read the following article at WikiPedia.

    [Explain how cookies are used on your website.] Cookies are used on our site to keep track of the referring website, your recent history and to maintain any items that are placed in your shopping cart for your convenience. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

    The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

    Web Beacons / Gifs

    We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. The clear gifs used on this site are used to report order total and item sales for tallying.

    Safe Shopping Guarantee

    We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at AppliancesConnection.Com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card issuer in accordance with its reporting rules and procedures.

    Transactional Information

    We make every effort to ensure that your purchase experience at AppliancesConnection.Com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

    To be sure you're browsing secure pages, check your web browser status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Firefix to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the website address to indicate that you're in a secure environment.

    We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.

    Product Testimonials

    Our website also offers publicly accessible product testimonials. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from the product testimonial please contact us at.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

    Tell-a-Friend

    If you choose to tell a friend about a product, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting them to look at the product.  AppliancesConnection does not store this information and is only used for the sole purpose of sending this one-time email. Your friend may contact us at info@AppliancesConnection.com to request that we remove this information from our database.

    Social Media and Widgets

    Our website includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

    Updates to the Privacy Policy

    We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will send a notification to the email address specified on the account or post a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

    Further Questions

    If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can e-mail us at info@AppliancesConnection.com, or call our Customer Service department at 1-800-299-9470. Additionally, you can mail us at the below address.

    AppliancesConnection.com
    101-01 Foster Ave. Section A
    Brooklyn, NY 11236



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