While no one wants to have an unexpected malfunction claim the life of their product, there are those consumers who proactively protect against it and there are those who leave things to chance. Protecting your investment today can save you an incredible amount of time and money that may be necessary to restore your products functionality to factory specifications later on. CPS is America s premier provider of service contracts specifically designed for consumer electronics and appliances. Experience, honesty and integrity all consistently contribute to our company s image among major dealers and our industry as a whole. Please allow our experience to work for you from the day you own your product.
CPS offers you choices
Unlike the majority of service contract companies today, CPS offers our cardholding members many options. Online, Phone-In or Mail-In registration options make your life easier. Should you need to make a claim or check on your claim status, both Online (24 hours a Day) and Phone-In (during customer service hours) options are available. Our company prides itself on simplifying these sometimes painstaking tasks. We are all about offering high quality service while always making the consumer our priority. Consumer Priority Service is here for you.
Larger appliances and/or televisions are fragile and it is often best not to move them for a service call. The manufacturers written warranties on these products offer customers In-Home service so that consumers will not have to relocate their units to obtain quality service. While these warranties offer fantastic coverage they are often far too short in duration (90 days or one year). CPS service contracts extend this convenient, trouble-free service so that you can protect your investment beyond the manufacturer s coverage length. When you stop to think about this service, it is an absolute necessity. It is certainly unfortunate if your product fails, but it would be even more unfortunate if you did not have the proper coverage when this occurs.
IMPORTANT REMINDER: If your equipment cannot be repaired on-site, CPS will facilitate shipping of your product and will pay for all related shipping charges, trip costs, insurance charges, and depot/shop charges.
Unlimited Service Calls
"We are here to serve you" is not just a slogan, it means when you need us, were right here to give you the best possible service. At CPS, we dont put a limit on how many times you can call us throughout the life of your extended service contract. Feel free to give us a call anytime you need our assistance!
CPS is committed to providing outstanding repair service provided by expert technicians.
Local Nationwide Service
CPS cardholders gain instant access to over 12,000 service centers nationwide ready to offer you the technical service expertise your product may need.
CPS service contracts are fully transferable. Whether you relocate in the U.S. or change product ownership, all you have to do is give us a call to execute a transfer.
Free Annual Cleaning
Owning a CPS digital camera or video camera service contract entitles you to 1 free annual cleaning and our exclusive 29 Point Diagnostic Inspection. We will inspect and clean your camera to ensure proper functionality and remove any foreign objects that may be negatively affecting your picture quality.
No Repair Bills
With CPS service contacts, there are no deductibles or hidden fees. Buying a contract today means your protected going forward. Purchase your CPS service contract now because CPS service contracts offer you the kind of protection you can not afford to be without.
If your product can not be repaired CPS will replace it with a product of concurrent features and functionality.
No Lemon Policy
We want to make sure you are happy with your product. If your product fails and is repaired, three times for the same reason, (outside the manufacturers warranty), CPS will be replace it.
In addition to protecting you from high repair costs, CPS service contracts are designed to make repairs for your equipment hassle-free. Many times, equipment can be repaired in the convenience of your own home. However, in the event that repairs cannot be safely made on-site or if youre not located within 60 miles of the nearest service provider, it may be necessary to transport your product for advanced technical repair. CPS service contracts do NOT change or alter the terms of the manufacturers warranty or their procedure for repair; we simply extend them to provide you with coverage when you need it most.
What is covered
- Replacement of item if it cannot be fixed
- Defects caused by power surges
- Defects in materials and workmanship
- Failures from normal wear and tear
- Mechanical and electrical breakdowns
Frequently Asked Questions:
What exactly is a Consumer Priority Service plan
An extended service plan is generally an extension of your original manufacturer's warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. Consumer Priority Service extended service plans lengthen your product's coverage for up to an additional 60 months (5 years) to insure you get years of performance satisfaction from your newly purchased product.
How is this different than the manufacturer's warranty
A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of an appliance might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.
Can I renew my Consumer Priority Service extended service plan
Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration. Please contact a sales representative to discuss your renewal options.
What should I do if I need extended service
CPS offers an easy to use interactive form online which you may use to request that we initiate a claim on your product. Your other alternative is to call the toll-free number (800) 905- 0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.
Who will perform the service on my product
Our company works with over 11,000 authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market. We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.
May I transfer my Consumer Priority Service extended service plan to another person
CPS service plans are 100% transferable. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a CPS Representative at (800) 905- 0443. Please have all of the new owner's information at hand when requesting a transfer.
Will I have to pay a deductible or any other "hidden costs"
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every CPS service plan carries a $0.00 deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.